Where are your products made?
We are very proud to say all are products are made in British Columbia Canada.
Are your rugby shoulder pads IRB approved?
They sure are! The IRB is now called World Rugby, it is the international governing organization. Each AttackHER has a certified tag stitched into the neck seam confirming your garment is IRB/World Rugby approved.
Do you do team sales?
Absolutely! Please email info@aptoella.com for more information.
- No categories
Can I return or exchange my purchase?
Yes, but only NON-custom items. If you have purchased an item that is not custom made then you can return or exchange your purchase if it has not been worn, washed or damaged in anyway. Once the item is received back in our warehouse, payment will be returned or the new item sent at customers cost. All custom products are a FINAL SALE and are not return or exchangeable.
How long will it take to receive my order after payment is complete?
It can take 7-10 business days to complete your order. Our products are handmade in the APTOELLA Studio in Victoria BC. Shipping takes approximately 2-10 business days (within Canada). If you wish to purchase express shipping please email us at info@aptoella.com before or after purchase. If you place a team order, you will receive an invoice informing you of the approximate completion and shipping date. Please feel free to contact us for quotes and estimates, email us at info@aptoella.com .
How can I pay for my order?
We offer PayPal for quick and easy payment, email transfer or cheque. Please send all email transfer payments to info@aptoella.com .
Send cheque(s) to:
APTOELLA / RUGBY APPAREL
Box 221
900 Whittaker Road
Malahat BC V0R 2L0
Please be advised, your order will not be processed until payment has been processed.
Can I cancel my order after submitting it?
If you have had second thoughts about your online order, it is possible to cancel within the first hour of your transaction. Please call us at 250.661.0974 if your order was placed outside of office hours. Kindly leave a detailed message, including your order number and your transaction will be cancelled.
Who do you ship through?
We ship through the Canadian Postal Service because they allow shipping to PO Boxes. Otherwise, we use Purolator for Express Shipping.
Can I track my purchase?
You bet! We will email tracking number within 24 hours of shipping your package.
If I want to return an item do I have to pay to ship it back to you?
Yes, the customer is responsible to pay for the return shipping.
If I want to exchange something are you going to charge me shipping?
You will have to cover the shipping to return the item to us and the shipping of the new item. You have the option to choose expedited shipping if you need your item faster.
Do you ship internationally?
Yes. We provide a flat rate $25 CND* to: Australia France Germany New Zealand United Kingdom and United States of America. We are able to ship to other countries, please email us for a quote.
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed through aptoella.com and then refused, you are responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We’ve made every effort to minimize our international shipping charges.
Why aren’t your sizes in the usual small, med and large categories?
We know that the rugby players of the world do not fit into 3 categories. Therefore we have made our product ranging in sizes 0-22 depending on the product.
What if your sizing chart doesn’t fit my measurements?
If you have any questions regarding sizing please contact us so we can help you get the perfect fit! If you need specialized alterations for your specific fit please send us an email at info@aptoella.com.
Do you have a store I can visit or are your products available in other stores?
We do not currently have a bricks and mortar store however you are welcome to drop in to the APTOELLA Studio in Victoria BC and try products on. To make an appointment please email us at info@aptoella.com.
Do I have to be a rugby player to wear your products?
Absolutely not! We have designed custom pieces for people of all interests, worldwide. We have created products for women that have suffered breast issues and surgeries. Many of whom do not play a contact sport, but feel more confident playing their sport or participating in their activity with a protective under garment. We have made products for elite athletes with full customization to items for women that want a top they can wear while doing yard work with a backpack on.
Are you willing to do team orders for other sports?
Definitely, please contact us! We would love the opportunity to work with your specific needs, whether it be for a team or individual.