Return & Exchange Policy

Return & Exchange Policy

At APTOELLA / RUGBY co., we stand behind the quality of our products. Please read our policy carefully before purchasing.

Standard Products

(Scrunchies, Headbands, Shorts, Underwear, Lifting Sleeves)

• Returns accepted within 14 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Sale items are final sale
• To initiate a return, email us at aptoella@gmail.com

Custom & Made-to-Order Products

(Performance Body Armour, Custom Body Armour)

• All custom and made-to-order items are final sale
• If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and we will make it right

Exchanges

• We're happy to exchange for a different size within 14 days
• Customer is responsible for return shipping costs

Refunds

• Approved refunds are processed within 5–7 business days to your original payment method